EDITORS NOTE: After this story was published, we received a statement from James Roofing that we have now included in this story.
Jasmine Gutierrez has been dealing with roof issues since Hurricanes Helene and Milton. It did not take long for the roof to get repaired, but the patch that was put on did not hold.
Following a Tampa Bay 28 report, the property managers and James Roofing scheduled a repair for Tuesday, patching the roof.
But the interior of her home still has damage. And Gutierrez is worried about what could happen next.
WATCH: Following through: Pinellas County woman gets roof patched as questions still remain following faulty repair
"Accountability is definitely for the roofs to be replaced, it's about the whole community, for all the homeowners, and accountability for the damage done inside," says Gutierrez.
Gutierrez's next step would normally be to file a claim with her insurance company, similar to the one she filed after last year's hurricanes.
"My insurance did come in and they paid for all the repairs, for the rebuild from the hurricane damage, and then they wanted to know what was being done to prevent this from happening again. And I sent them a copy of the requests that I made to the HOA for the roof to be replaced. And for my insurance, that was good enough for them. They accepted that," says Gutierrez.
Tampa Bay 28 reached out to the HOA for Curlew Landings South, who say they are now looking to replace all roofs in the community, something Gutierrez views as a win.
"Them being accountable and accepting accountability especially for the roofs and not just for me but for the whole community, thank you, I appreciate it," says Gutierrez.
As for the interior costs, Gutierrez will have to file a claim. The board could vote whether to cover the damages or not, but that will be further down the road.
We received this statement from James Roofing: James Roofing would like to clarify several points in recent reports regarding roof repairs at the property in question. First, James Roofing has no contract with the individual homeowner mentioned and did not install the original roof. Our work at the property has been directed exclusively by the Association, which is the contracting party.
Contrary to suggestions that James Roofing was unresponsive, we had already been in communication with the property management regarding needed repairs and explained that, due to a high volume of service calls, the work would take some time to schedule. We contacted the homeowner on August 29 to set a repair date, prior to having any knowledge of the news coverage.
It has also been suggested that repairs were only made after media reports; however, the scheduling of repair work was already underway with the Association and the homeowner before those reports aired. At this time, James Roofing has only been authorized to perform temporary patchwork repairs. While we have submitted a bid to perform full roof replacements for the community, the decision to move forward remains with the Association.
James Roofing remains committed to responding promptly to all authorized repair requests, communicating directly with the parties we are contracted to serve, and providing quality roofing services in the best interests of the community.
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