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Susan Solves It: Customers' Rights in Flight Diversions

Susan Solves It: Flight Diversion Rights
Susan Solves It: Flight Diversion Rights
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  • A local family reached out to ABC Action News after their elderly mother’s flight to Sarasota was unexpectedly diverted to Tampa due to fog. Although she received a refund for her ticket, the family was frustrated to learn she had to arrange her own transportation to her intended destination.
  • ABC Action News Reporter Susan El Khoury provides tips on what customers' rights are in cases like this.

TPD chief's memo: Assistant police chief fired over missed meetings, resistance to new firearms

Ruth Cate's claims of discrimination and retribution were determined to be "unfounded" in the city's month-long HR investigation.

TPD Chief's memo: Assistant police chief fired over missed meetings, resistance to new firearms