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Susan Solves It: Customers' Rights in Flight Diversions

Susan Solves It: Flight Diversion Rights
Susan Solves It: Flight Diversion Rights
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  • A local family reached out to ABC Action News after their elderly mother’s flight to Sarasota was unexpectedly diverted to Tampa due to fog. Although she received a refund for her ticket, the family was frustrated to learn she had to arrange her own transportation to her intended destination.
  • ABC Action News Reporter Susan El Khoury provides tips on what customers' rights are in cases like this.

'They failed my son': Florida mother continues legal push for accountability after son died in prison cell

A Florida mother is demanding answers, claiming in a lawsuit that her son was killed in a state prison, but no one is being held accountable for his death.

Mother continues legal push for accountability after son died in prison cell