TAMPA, Fla. —
- With impersonation scams causing billions of dollars in losses, it's crucial for consumers to recognize the red flags and protect themselves.
- ABC Action News Reporter Susan El Khoury provides tips on how to identify potential impersonation scams and the steps to take if you suspect you're being targeted.

'My heart breaks': Woman describes helping injured students after deadly school bus crash in Polk County
A woman on her way to work Monday morning found herself helping injured Winter Haven High School students after a school bus crash that killed two people.
Woman describes helping injured students after deadly school bus crash in Polk County