TAMPA, Fla. —
- When debt collectors call, it can feel like they hold all the power, but federal and state laws give you protections.
- ABC Action News Reporter Susan El Khoury looks at what debt collectors can and can't do and what protections you should know.

'My heart breaks': Woman describes helping injured students after deadly school bus crash in Polk County
A woman on her way to work Monday morning found herself helping injured Winter Haven High School students after a school bus crash that killed two people.
Woman describes helping injured students after deadly school bus crash in Polk County