TAMPA, Fla. —
- Federal regulators claim one of the biggest credit reporting agencies carried out sham investigations jeopardizing consumers' credit scores.
- ABC Action News Consumer Reporter Susan El Khoury looks at the details of the case.

'My heart breaks': Woman describes helping injured students after deadly school bus crash in Polk County
A woman on her way to work Monday morning found herself helping injured Winter Haven High School students after a school bus crash that killed two people.
Woman describes helping injured students after deadly school bus crash in Polk County