- Mike Battista discovered a fraudulent phone bill from Verizon despite using AT&T, and assistance from the Pinellas County Office of Consumer Protection led to a satisfactory resolution.
- ABC Action News Reporter Susan El Khoury helps a victim of identity theft resolve an issue with Verizon after someone fraudulently opened an account in his name.

'They failed my son': Florida mother continues legal push for accountability after son died in prison cell
A Florida mother is demanding answers, claiming in a lawsuit that her son was killed in a state prison, but no one is being held accountable for his death.
Mother continues legal push for accountability after son died in prison cell