- Mike Battista discovered a fraudulent phone bill from Verizon despite using AT&T, and assistance from the Pinellas County Office of Consumer Protection led to a satisfactory resolution.
- ABC Action News Reporter Susan El Khoury helps a victim of identity theft resolve an issue with Verizon after someone fraudulently opened an account in his name.

New mental health programs making an impact in Florida
Florida Behavioral Health Association's Scott Burgess shared with Tampa Bay 28 Anchor Wendy Ryan the successes of new initiatives being tested across Florida.
Florida Behavioral Health Association Chairman discusses success of new mental health programs