- Mike Battista discovered a fraudulent phone bill from Verizon despite using AT&T, and assistance from the Pinellas County Office of Consumer Protection led to a satisfactory resolution.
- ABC Action News Reporter Susan El Khoury helps a victim of identity theft resolve an issue with Verizon after someone fraudulently opened an account in his name.

'What’s the point?' Nearly 90% of drivers who appeal school bus camera tickets lose
FL’s controversial school bus cameras are fueling new frustrations for drivers who believe the appeals process is one-sided. Investigative Reporter Katie LaGrone continues her coverage.
Most drivers who appeal school bus camera tickets in FL lose, judge explains why